Gaming should be a source of fun, not stress. dg99 believes every player has the right to a healthy and safe gaming experience. Follow our responsible gaming guidelines and keep gaming enjoyable at all times.
Responsible gaming means keeping gaming a healthy, controlled part of your entertainment — where you decide how much time and money to spend. At dg99, we believe every player's gaming experience should be enjoyable, never a source of stress.
Online gaming is growing rapidly in Bangladesh. In this environment, dg99 is committed to being a responsible platform where players can enjoy gaming safely, transparently, and on their own terms. Our responsible gaming policy is built on three core pillars —
Dg99 offers multiple practical tools for responsible gaming. On this page, you can learn all about them and keep your gaming experience healthy.
Dg99 gives you a range of practical tools to keep your gaming in check — all completely free and available whenever you need them.
Responsible gaming comes down to building a few simple but effective habits. Follow the tips below to keep gaming fun at all times.
Decide how much you're willing to spend before you start playing. Once you hit that limit, stop — no matter what.
Chasing losses is one of the most dangerous habits in gambling. If you're on a losing streak, stop and come back the next day.
Decide in advance how long you will play each day. Set a timer or alarm to keep yourself on track.
Avoid gaming when you are feeling angry, sad, anxious, or stressed. Your judgment is more likely to be off in these states.
Alcohol and substances impair judgment, increasing the risk of placing excessive bets.
Treat gaming as entertainment, not a way to earn money. No game can guarantee a win.
Avoid long, uninterrupted sessions. Take at least a 10–15 minute break every hour.
If gaming is starting to affect your personal or social relationships, it's time to take a break.
Never place bets with borrowed or loaned money. Doing so can lead to serious financial difficulties.
If you're finding it hard to control your gaming, reach out to the dg99 support team. We'll help without judgment.
Gaming addiction can develop gradually — and you may not even notice it yourself. Watch out for the warning signs below and seek help if they apply to you.
Self-Exclusion is dg99's most powerful responsible gaming tool. Once activated, your account will be deactivated for a set period or permanently.
Email us at [email protected] or let us know via live chat that you'd like to self-exclude.
Let us know how long you'd like to take a break — 6 months, 1 year, or permanently.
You'll need to verify your account details so we can deactivate the correct account.
Your account will be deactivated within 24 hours of your request being confirmed.
A confirmation message will be sent to your email. You will not receive any promotional emails during this period.
If you feel you need help getting your gaming under control, the dg99 support team is always ready. We assist you with complete confidentiality and without judgment.
Chat with us via Live Chat on any page of the site. Available 24/7.
Email us at [email protected]. We'll get back to you within 24 hours.
Dg99 strictly prohibits account registration and gaming by anyone under 18. We have put several measures in place to protect minors.
Problem gambling is a serious issue. Don't wait to seek help.
Contact: [email protected]
This site is strictly for users aged 18 and above. Gaming by minors is completely prohibited.
What dg99 Does for Responsible Gaming
All new accounts must complete age verification via national ID or passport at registration and before the first deposit. No one under 18 is permitted to play on dg99.
You decide how much to deposit and how long to play — daily, weekly, or monthly. Limits can be lowered at any time, but increasing them requires a 7-day waiting period.
Automatic pop-ups will appear at set intervals showing a summary of your gaming time and spending. This keeps you consistently informed and helps you maintain healthy gaming habits.
When you feel like you need a break, activate a cooling-off period lasting anywhere from 1 day to 6 weeks. During this time, you will not be able to log in to your account and will not receive any promotional emails.
Dg99's trained support team is available around the clock. If you're struggling to manage your gaming, reach out via live chat or email — we're here to help, no questions asked.
You can self-exclude for 6 months, 1 year, or permanently whenever you feel the need. Any attempt to open a new account during this period will be detected and blocked.